February 2nd, 2012
Yesterday afternoon Apple released “Security Update 2012-001” for Snow Leopard. We strongly recommend that you DO NOT install this update. We have discovered that this update causes Diamond to crash when an Open or Save dialog is prompted. This will affect several places in Diamond including, backup, importing, selecting a label command file, print dialog, etc.
To fully prevent the update, please select the update in the Software Updates window and go to Update>Ignore Update. See screenshot below.
We, and several other software companies, have submitted bug reports to Apple as this is something they will need to fix on their end.
We apologize for any inconvenience this may have caused you.
The following Areas are confirmed to be broken:
-Backups
-Print dialogue for a processed invoice
-Use shipping file – crash
-Gift cards for GC Link – crash, you can manually enter the path
-Customer label file – crash
-USB receipt logo – freezes
-Full Size Invoice Logo – crash
-Rewards Logo File – crash
-Print Ending Tills – freezes won’t even print with automatic print selector
-Import File – crash
-Choosing logo path – crash
-Anything from scripts – crash
-Trying to select a web gateway – crash
-Import Physical Inventory – crash
-Print Today’s Payments – freeze
-Nothing goes to disc file – crash
-Hot Folder Path – crash, you can manually enter this path
-Print Settings – freezes
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January 31st, 2012
POS-IM released a new iPhone integration platform into their point of sale (POS) technology.
POS-IM is a small business based in Kaysville, Utah that was started in 1986. A father and son team of entrepreneurs developed a POS system for their own retail store and realized that other small businesses also needed a similar product to help run their stores. Point of Sale is a business term for tools used at the actual sales traction like cash registers or product scanners.
Read Article
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January 2nd, 2012
We want to make sure everyone can get a hold of us when they need support most. For many of you that would be before your store opens. To make it easier to reach us in the morning we will be extending our “During Hours” support hours to 7AM Mountain Time starting Tuesday, January 3rd. “After Hours” will still begin at 5PM MT.
Support can always be reached at:
800.409.7678
support@posim.com
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December 21st, 2011
POSIM will be closed on the Monday following Christmas. We will be offering emergency only “after hours” support on Sunday, December 25th, and Monday, December 26th.
We will also be closed on the Monday following New Years. We will be offering emergency only “after hours” support on Sunday, December 1st, and Monday, December 2nd.
If you have an emergency situation on either holiday please contact us via phone.
We are grateful for the support from all our software users and wish each and everyone of you a happy holiday!
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November 20th, 2011
POSIM will be closed on Thursday, November 24th. Support will be available on this day on an “after hours” emergency basis only.
We will also be closed on Friday, November 25th, but will again offer “after hours” support during the entire day. If you need support call our office and a technical support representative will assist you. You must either have a platinum support contract with after hours incident points available, or be willing to pay for an after hours incident.
Happy shopping! We hope all of your stores experience a great start to the holiday shopping season.
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August 15th, 2011
POSIM, LLC will be updating our phone systems Aug 15th, 2011. We’ve been informed from our phone provider that we’ll have limited phone service from 3:30-4:00pm MST. If you need to contact technical support or sales please use our chat feature. You can start a chat by visiting our website www.posim.com/chat.
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July 27th, 2011
It only happens once a year! Place your order now and get ready for the holidays!
IN AUGUST:
10% OFF: 100-299 card orders
15% OFF: 300+ card orders
All orders must be finalized by August 31st to receive discount.
Don’t get stuck waiting in line… the holiday rush starts next month. Order now and have your cards ready for the holidays.
Average Wait Time: 2-3 weeks
Holiday Wait Time: 4-6 weeks
Place an order: 801.546.1616 or giftcard@posim.com
Discount is only applicable to the per card price and the setup fee is NOT included. Discount is not applicable to previous orders, and is not valid after 8/31/2011. Wait time depends on number of orders in queue and may vary. All orders are printed on a first come first serve basis. Minimum order is 100 cards.
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July 20th, 2011
July 25th is Utah’s Pioneer Day (Utah’s Independence Day), which is a statewide holiday. POSIM encourages their employees to use this holiday to spend time with their families and enjoy the festivities. This means our office will be closed on Monday the 25th.
Tech support will be available on an “after hours,” emergency only basis. We will be back on Tuesday for business as usual.
Thanks!
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July 7th, 2011
Apple has released Mac OS X Lion (10.7). POSIM Diamond will NOT run on Mac OS X Lion because Apple is dropping support for PowerPC code through Rosetta. Do not upgrade your computers if you are using POSIM Diamond still.
Since POSIM Diamond is being replaced by POSIM EVO we are NOT going to make POSIM Diamond compatible with Mac OS X Lion. The ultimate resolution will be for you to convert to POSIM EVO. The conversion process has already been opened up and you can request to convert at anytime (depends on availability of our Sales Reps and Tech Support). Until you are able to upgrade to EVO you will need to stay on your current version of the Mac OS (Up to 10.6 – Mac OS X Snow Leopard) to run POSIM Diamond.
POSIM EVO has been tested and will work great on 10.7 (Mac OS X Lion). POSIM EVO was specifically programmed with the concept of the consistently changing Mac OS in mind, to ensure in the future we don’t need massive programming changes with each new version.
If you have any questions about the compatibility of your computer hardware with POSIM, please feel free to contact our support team:
support@posim.com or 800.553.9314
(Emailed to all Mac users 6.20.2011 and 7.20.2011. If you did not receive this notice you should check the email on file for your account.)
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June 30th, 2011
We hope everyone enjoys the July 4th holiday weekend. Our office will be closed on Monday in celebration of the holiday. If you need emergency assistance it will be available as “after hours” support on Monday the 4th. We will be back in the office on Tuesday the 5th for regular business hours.
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