POSIM will be closed on Monday December 24th for Christmas Eve, and Tuesday December 25th for Christmas Day.  We will be offering emergency only “after hours” support on these days.

We will also be closed on Tuesday January 1st for New Years.  Emergency only “after hours” support will also be offered on this day.

If you have an emergency situation on either holiday please contact us via phone.

We are grateful for the support from all our software users and wish each and everyone of you a happy holiday!

Our office will be closed on Monday, September 3rd to celebrate Labor Day.

If you are in need of tech support on Monday you can still reach a tech by phone, but it will be classified as a holiday/after-hours call.

We will be back in the office on Tuesday, September 4th at regular business hours.

Happy Labor Day!

We have been working hard to ensure POS•IM EVO is compatible with the new version of Mac OS 10.8 (Mountain Lion). We had to make several changes to EVO to be compatible with Apple’s new feature called Gatekeeper. You can read more about Gatekeeper here. Compatibility begins with POS•IM EVO version 1.3.64.

As always, we will support the three most recent operating systems for Mac and Windows. With the release of Mac OS 10.8 (Mountain Lion) we will no longer be supporting Mac OS 10.5 (Leopard). Please review our new Mac System Requirements here.

Our office will be closed on Wednesday, July 4th in celebration of the holiday.

If you are in need of tech support on Wednesday you can still reach a tech by phone, but it will be classified as an after hours call.

We will be back in the office on Thursday, July 5th for regular business hours.

We hope all of our users have either a prosperous day at the store, or a relaxing day at home.  Either way… enjoy it!

Feb 6, 2012 – Apple has fixed the issue! You are now safe to update as long as the version shows 1.1. See screenshot below.

Feb 2, 2012 – Yesterday afternoon Apple released “Security Update 2012-001” for Snow Leopard. We strongly recommend that you DO NOT install this update. We have discovered that this update causes Diamond to crash when an Open or Save dialog is prompted. This will affect several places in Diamond including, backup, importing, selecting a label command file, print dialog, etc.

To fully prevent the update, please select the update in the Software Updates window and go to Update>Ignore Update. See screenshot below.

We, and several other software companies, have submitted bug reports to Apple as this is something they will need to fix on their end.

We apologize for any inconvenience this may have caused you.

The following Areas are confirmed to be broken:

-Backups
-Print dialogue for a processed invoice
-Use shipping file – crash
-Gift cards for GC Link – crash, you can manually enter the path
-Customer label file – crash
-USB receipt logo – freezes
-Full Size Invoice Logo – crash
-Rewards Logo File – crash
-Print Ending Tills – freezes won’t even print with automatic print selector
-Import File – crash
-Choosing logo path – crash
-Anything from scripts – crash
-Trying to select a web gateway – crash
-Import Physical Inventory – crash
-Print Today’s Payments – freeze
-Nothing goes to disc file – crash
-Hot Folder Path – crash, you can manually enter this path
-Print Settings – freezes

POS-IM released a new iPhone integration platform into their point of sale (POS) technology.

POS-IM is a small business based in Kaysville, Utah that was started in 1986. A father and son team of entrepreneurs developed a POS system for their own retail store and realized that other small businesses also needed a similar product to help run their stores. Point of Sale is a business term for tools used at the actual sales traction like cash registers or product scanners.

Read Article

We want to make sure everyone can get a hold of us when they need support most.  For many of you that would be before your store opens.  To make it easier to reach us in the morning we will be extending our “During Hours” support hours to 7AM Mountain Time starting Tuesday, January 3rd.  “After Hours” will still begin at 5PM MT.

Support can always be reached at:

800.409.7678

support@posim.com

POSIM will be closed on the Monday following Christmas.  We will be offering emergency only “after hours” support on Sunday, December 25th, and Monday, December 26th.

We will also be closed on the Monday following New Years.  We will be offering emergency only “after hours” support on Sunday, December 1st, and Monday, December 2nd.

If you have an emergency situation on either holiday please contact us via phone.

We are grateful for the support from all our software users and wish each and everyone of you a happy holiday!

POSIM, LLC will be updating our phone systems Aug 15th, 2011. We’ve been informed from our phone provider that we’ll have limited phone service from 3:30-4:00pm MST. If you need to contact technical support or sales please use our chat feature. You can start a chat by visiting our website www.posim.com/chat.