POS•IM Technical Support can give you peace of mind by:
- Getting Answers For Your Technical Questions - Not everyone is a computer genius, and you shouldn't have to be. Let our trained and knowledgeable support staff answer all of your questions. Don't spend hours looking for a solution on the web, you can call any of our live techs whenever you need help.
- Insuring Against Down Time - Just like people, computers have bad days too. Our support team will be there to help you work out the kinks and get things back on track.
- Giving You the Latest Enhancements Free - We are always trying to make POS•IM better. Enhancements are made periodically to the software, and with a support contract you'll receive these enhancements automatically, at no charge.
POS•IM Technical Support packages offered:
| Support Type |
Platinum Support |
Gold Support |
| Enhancement Updates |
Free - Automatic as released |
Free - Automatic as released |
| Maintenance Update |
Free - Notified as released |
Free - Notified as released |
| Telephone POS·IM Support Incidents |
Unlimited |
6 Incidents |
| Email/Fax POS·IM Support Incidents |
Unlimited |
6 Incidents |
| After Hours Calls |
3 Free/Then Discounted |
Discounted |
| Access to E-Support |
Free |
Free |
| Live Online Diagnostics |
Free Software - Free Setup |
Free Software - $50 Setup Fee |
| Prices |
30% of POS·IM List Price |
20% of POS·IM List Price |
Call Ensign for a store specific support quote - (801) 546-1616
Explanation of Benefits:
- Enhancement and Maintenance Updates - Enhancement Updates are new versions of POS•IM with features that were not included in the previous version. Maintenance Updates are new releases of POS•IM with maintenance changes.
- Telephone Support Incidents - An incident is a single issue the support contract holder needs help with, regardless of the number of phone calls it takes to clear up the incident.
- E-mail/Fax Support Incidents - E-mail/Fax support is designed to answer non-critical questions. Many times our support team can do additional research for the support holder and reply with written documentation.
- After Hours Support - So your store is covered at all times, we offer after hours support for evenings, holidays and weekends. The amount of support depends on the contract, and is billed separately otherwise. Ensign is open from 8:00 am to 5:00 pm MST, and after hours support is from 5:00 pm to 8:00 am MST.
- E-Support - www.posim.com - Found under the technical support tab of our web page, our support site includes a library of technical tips and instructions to give you additional insight into the use of the POS•IM system.
- Live Online Diagnostics - This allows the support team to see your computer via the Internet. This way they can see what you are looking at, and you can see what they are describing. The software required is free to you, and Gold Support holders pay a discounted setup fee of $50.00.
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