POSIM Support

Our team of trained and knowledgeable retail POS specialists strive to provide the best possible support, from setup to ongoing assistance. We understand that no retail store is created equal, so we seek to address each question as it relates to your particular industry and business. With POSIM Support, you’ll receive the assistance you need combined with the level of courtesy and respect you deserve!

What You’ll Get

  • Enhancements & Updates

    Whether we’re enhancing our software with a never-before-seen feature or performing routine maintenance, you’ll be the first to know. With a support plan, you’ll receive an email notice to download our latest release.

  • Telephone Support

    Hey, we get it – sometimes you just need to talk to someone! We aren’t your typical call center – you’ll never hear an automated message or routing phone tree. You’ll speak with our experienced, trained professionals each time you call!

  • Email Support

    Designed to answer non-critical questions, our email support is an easy way to get a question to our POSIM team. With email, our team can do a bit of added research and reply with written documentation and helpful hints!

  • Remote Support

    Download TeamViewer, our remote support software. This allows our POSIM support team to login remotely to your computer–allowing us to view what you’re describing in a live format – we can even take control and provide real time solutions to the issue you’re experiencing.

  • After-hour Support

    Retail hours and office hours differ significantly, so we provide after-hours support to cover your store at all times. We’re available 24/7, including evenings, weekends and holidays–available at a discounted price for support plan holders.

  • Point of Sale Webinars

    Support plan holders may attend any of our monthly webinars for free and receive access to our previously recorded webinars at no additional cost.

  • Point of Sale System Training

    Support plan holders can attend periodic training events hosted at the POSIM Headquarters in Overland Park, KS. (Fees may apply)

Popular Questions

Need POS Software Assistance Now?

Browse our complete list of software documentation for self-service support. You’ll find detailed instructions on how to use your point-of-sale software, helpful tips & tricks from POSIM professionals along with everything you need to set yourself up for retail success. Our Knowledge Library includes articles on POSIM and Paystream products as well as our legacy POS systems: Diamond and Premier.

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