Our team of trained and knowledgeable retail POS specialists strive to provide the best possible support, from setup to ongoing assistance. We understand that no retail store is created equal, so we seek to address each question as it relates to your particular industry and business. With a POSIM Support Plan, you’ll receive the assistance you need combined with the level of courtesy and respect you deserve!
What You'll Get
Enhancements & Updates
Whether we’re enhancing our software with a never-before-seen feature or performing routine maintenance, you’ll be the first to know. With a support plan, you’ll receive an email notice to download our latest release. And the best part? It’s included with a POSIM Support Plan!
Telephone Support
Hey, we get it – sometimes you just need to talk to someone! We aren’t your typical call center – you’ll never hear an automated message or routing phone tree. You’ll speak with our experienced, trained professionals each time you call!
Email Support
Designed to answer non-critical questions, our email support is an easy way to get a question to our POSIM team. With email, our team can do a bit of added research and reply with written documentation and helpful hints!
Chat Support
Chat with us! Our chat is perfect for answering quick, non-critical questions and is ideal for the busy retailer who doesn’t have time to make a call.
Remote Support
Download TeamViewer, our remote support software. This allows our POSIM support team to login remotely to your computer–allowing us to view what you’re describing in a live format – we can even take control and provide real time solutions to the issue you’re experiencing.
After-hour Support
Retail hours and office hours differ significantly, so we provide after-hours support to cover your store at all times. We’re available 24/7, including evenings, weekends and holidays–available at a discounted price for support plan holders. Please note that the amount of after-hours support varies between Gold and Platinum plans and is billed separately.
Point of Sale Webinars
Support plan holders may attend any of our monthly webinars for free and receive access to our previously recorded webinars at no additional cost. Webinars regularly cost $49 for non-support plan holders.
Point of Sale System Training
Platinum support plan holders receive a $100 discount on training events hosted at the POSIM Headquarters in Overland Park, KS.
POSIM Support Options
Gold Support Plan
Updates: Retail POS software enhancements/maintenance updates
Phone Support: Six (6) phone support incidents per year (during regular business hours)
E-support: Six (6) email/chat support incidents per year (during regular business hours)
Discounts: After-hours phone support discounted
Basic & Core Users
$400 First License
$100 Ea. Add’l Terminal
Pro Users
$500 First License
$100 Ea. Add’l Terminal
Platinum Support Plan
Updates: Retail POS software enhancements/maintenance updates
Phone Support: Unlimited phone support incidents per year (during regular business hours)
E-support: Unlimited email/chat support incidents per year (during regular business hours)
Discounts: 3 after-hours phone support incidents; each additional discounted
Basic & Core Users
$600 First License
$100 Ea. Add’l Terminal
Pro Users
$700 First License
$100 Ea. Add’l Terminal